【星网专讯】Alice He
5550 Elm Avenue, Toronto, ON M4C 1K7, (416) 567-9830 , alicehebiz@yahoo.com

Objective: Administrative Assistant

Highlights of Qualifications

・ Over 5 years extensive administrative experience
・ Excellent computer skills: MS Word, PowerPoint, Excel, Access, CorelDRAW 8, Publisher 98, Outlook, E-mail and the Internet
・ Superior communication and interpersonal skills; build rapport with both staff and clients
・ Familiar with office procedures from filing, answering phone calls to office equipment management
・ Bilingual: English/Mandarin
・ Hardworking, flexible team player
・ Ability to learn quickly and exceed expectations

Relevant Skills

Office Administration
・ Arranged travel schedules, booked air tickets and reserved hotel rooms for management
・ Managed office automation system, including telephones, fax, copy machine, computers, printers and scanner
・ Ensured all office equipment is in good condition
・ Purchased and ensured sufficient quantities of office supplies
・ Worked at secretariat for several company strategy meetings
・ Developed and updated forms, notices, correspondence, reports and marketing materials
・ Kept, sorted and filed documents

Computer Skills
・ Utilized excellent computer skills to create memos, contracts, reports, charts and flyers
・ Created and updated a small database to keep employees’ personnel records prior to set up of HRIS
・ Generated statistical reports on a weekly, monthly and annual basis

Telephone Skills
・ Answered, screened and forwarded all incoming calls
・ Answered customers’ telephone inquiries, took messages or directed to relevant staff when needed
・ Retrieved and recorded messages in voice mail box

Inter-personal Relations
・ Greeted and responded to customer inquiries and needs in an enthusiastic and polite manner
・ Coordinated with coworkers from other Departments for company events and recruiting
・ Built positive work relationships with peers, management and clients

Experience

Administrative Assistant
ABC Company, Toronto 1999 to 2001

Secretary/Human Resources Specialist
KGFH Company, Inc., China 1994 to 1999

Secretary for Project Manager
MGHL Company, China 1993 to 1994

Education and Training

Diploma Program in Accounting
George Brown College, Toronto, ON 2001

Bachelor of Arts, Majors in English and International Trade
North University, China 1991

Microsoft Office 97/Windows 95
Time Management
Writing for Results
Effective Presentation

References: Available upon request